A basic behavior structure
We all carry a basic behavior structure inside.
We are all affected by genetic, educational and environmental influences.
We are often not aware of our own patterns of behavior.
Interpersonal conflicts are often caused by this lack of awareness.
We accidentally act in ways guaranteed to affect negatively people with other styles of behavior.
Versatility can be learned
We can create a temporary, neutral platform on which to co-operate.
By moving towards the other person’s style we create empathy.
“Win-Win” team communication
By being aware of each other’s styles and encouraging versatility in this style-shifting, teams can avoid accidental conflicts
Four basic premises
• We are creatures of habit.
• We all form distinct impressions of other people when we first meet them.
• Social style deals only with perceived behavior.
• The two major behaviors we communicate are assertiveness and responsiveness.